Frequently Asked Questions
1. About the productsOur team of top scientists is always updating our “Frequently Asked Questions” website page.
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2. Payment & Taxes
Is ordering online secure?
Yes. We take the utmost care with the information that you provide us when placing an order on our website (or through any other means). The server that hosts our bookstore encrypts the transmission of all credit card and personal customer information using the Internet-standard SSL (Secure Sockets Layer) protocol. During the encryption process, information is scrambled into small bits of code that cannot be read as they travel to us over the Internet. Once we receive the encrypted information, we use a private, one-of-a-kind key to decode it.
All of the information you provide during the ordering process is restricted to our staff, and we make sure that all of our employees up-to-date on our security and privacy policies. If you have further questions about the security of ordering online, please feel free to e-mail us at firstname.lastname@example.org
What are your payment options?
We accept all credit cards, as well as checks and wire transfers from incorporated organizations.
All checks submitted for payment should be made payable to “Bertin Corp.” Note that checks must be written in U.S. Dollars and must be drawn from a U.S. bank. Any international checks received that are drawn from an international bank will be returned.
Will I be charged sales tax?
State Tax is collected in the following states: MD and CA.
If you are tax-exempt, please place your credit card order as you normally would. We can only credit the tax amount back to the card used on your order after receipt of your tax exempt information. Upon completion of your order, you will be given an ‘Order Number’. Please email a copy of your ‘Tax Exempt Certificate’ (or reasonable facsimile) and ‘Order Number’ to: email@example.com
3. Order & Card
How do I place my order?
Once you have finished adding items to your shopping cart and are ready to complete your transaction, move your cursor to the upper-right corner of the screen and click on the “Checkout” button. You will then be transferred to our secure server and asked to either create a new account or place an order without an account.
If you expect to purchase additional materials from Bertin Corp., you may want to consider setting up an account. If you choose to do so, our site will maintain on file your billing and shipping information so you do not have to fill out this information each time you visit our secure server. You will also have the ability to view your complete history of purchasing on the website.
Once you have decided how to proceed, you will be prompted to enter the name and address of the intended recipient of your shipment (i.e. your delivery information), followed by your billing details. You will have the option of indicating that the shipping and billing details are the same, if applicable.
After providing this information, you will need to click on the “Click to calculate shipping” button to determine your delivery charge, if applicable. If you have a valid promotional code, you may enter it in the “Promo Code” field directly beneath the shipping information. Be sure to click on the “Order” button in order to have your savings calculated and applied to your order.
Should you encounter any difficulties during the checkout process, please feel free to contact us by email (firstname.lastname@example.org) or by phone (301 339 8103).
How do I view what’s in my shopping cart?
To view the contents of your cart, click on the “Cart” icon in the upper-right corner of your computer screen. Once you click on this icon, you can easily change the number of units you want to purchase of a particular item in your cart by updating the quantity listed. You can also delete any item in your cart by clicking the “Remove” check box to the left of that item
How do I add items to my cart?
To add an item to your cart, navigate to the page of the item you are interested in and then choose your desired version of that item. When you click the “Add to Cart” button, the product will be automatically add to your cart. To view the content of your cart, you can click on the link Checkout on the upper-right corner.
How do I remove items from my cart?
First, click on the “Cart” link in the upper-right corner of your computer screen. This will allow you to view all items currently in your cart. Once you have identified the item that you would like to delete, click on the “Remove” check box to the left of the item description.
How do I change the quantity of a particular item in my cart?
First, click on the “Cart” link in the upper-right corner of your computer screen. This will allow you to view all items currently in your cart, as well as the quantities that you have chosen for each item. To change the quantity of an item in your cart, move your cursor to the box that appears under the “Qty” header for this item and type in the quantity desired. Once you do this, the quantity and associated dollar amount will automatically change and reflect the correct amounts for the cost.
How will I know that you have received my order?
After you complete the checkout process, a receipt will appear on your screen detailing your final order including shipping charges, your billing address, and the items that are being sent to your shipping address. Please keep this receipt for your reference.
You will also receive confirmation via e-mail that we have received your order. (Please be sure to enter your e-mail address correctly on the order form so that we can be sure to deliver the confirmation to you.)
Can I cancel my order?
You must cancel your order by contacting Customer Service. In most cases, you may cancel your order if you contact Customer Service before 12:00pm EST (Monday through Friday) on the day you place your order. Shipping charges are non-refundable when you cancel an order that has already been shipped.
What are your shipping and handling rates?
Shipping and handling rates vary depending on the destination of the order and are based on the total order. All shipping costs are calculated using a Fedex shipping module.
What if I need to change my address or suspend an order?
Please write, e-mail, or phone our Customer Service department with your changes at least two weeks before you move. In your correspondence, include your old address, new address, as well as any special instructions you might have regarding suspending delivery of your subscription. To contact us, please contact us by email (email@example.com) or by phone (301 339 8103).
What if I have received a defective product?
Defective item may be returned for a replacement or full credit. They must be reported and returned within 30 days of the invoice date. To report a defective product, please contact our Customer Service department using the information provided at the top of this page.
How long after placing my order should I expect to receive my shipment?
All orders are shipped from our warehouse within 48 hours of the payment being done. Purchases shipped anywhere in the continental United States will arrive within 7-10 business days of the order date.
Where can I find a tracking number for my shipment?
If you would like to find the tracking number of your shipment, you can log in to your account using your user name and password. Keep in mind that it can take up to 1 day from the time you place the order and make your payment until your tracking number is loaded into our system.
How can I do if I forgot my password?
If you forgot your password, we invite you to use the link “forgot your password” tool. You will then receive a new password by email. You can change this password in your account settings by clicking on it.
Can you ship to international addresses?
We are able to ship orders in the continental United States only. We will not ship to Canada, APO address, PO Box and international addresses. If needed, you can contact us to get your local contact (more than 50 worldwide distributors)
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Please contact us by clicking here or by phone (301 339 8103).